Return Policy

Last Updated: 3/8/2025

At Consulting Joe, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a 15-day return policy on eligible products. Please review the details below to determine if your order qualifies for a return.

Eligibility for Returns

Digital Products (3D Model Files)

Due to the nature of digital products, all sales of 3D model files are final and non-refundable. If you experience issues with a file, please contact us at ConsultingJoe@gmail.com for support.

Physical 3D Printed Products & Other Vendor Products

We accept returns on physical 3D printed products and products from other vendors under the following conditions:

• A return request must be submitted within 15 days of the delivery date.
• The item must be unused, in its original packaging, and in the same condition as received.
• The customer is responsible for return shipping costs unless the product is defective or incorrect.

How to Request a Return

1. Email us at ConsultingJoe@gmail.com or call (815) 714-8810 with your order number, product details, and reason for return.
2. We will review your request and provide a Return Authorization (RA) number if the return is approved.
3. Ship the item back using a trackable shipping service.
4. Once we receive and inspect the item, we will process your refund or exchange within 5-7 business days.

Non-Returnable Items

• Digital downloads (3D model files)
• Custom or personalized 3D prints
• Items damaged due to misuse, improper handling, or modifications

Refunds & Processing

• Approved refunds will be issued to the original payment method.
• Shipping costs are non-refundable unless the return is due to our error (defective or incorrect item).
• If the return is denied, the item can be shipped back to the customer at their expense.

If you have any questions or need assistance, feel free to reach out to us at ConsultingJoe@gmail.com or call (815) 714-8810.

Thank you for shopping with Consulting Joe!